Terms of Service

Who we are

lookatyournewsite.com is a trade name of Your Atlanta LLC ("we", "us"). Mail: 201 Allen St #10000, New York, NY 10002. Email: [email protected].

What we provide

We build, host and look after websites for local service businesses, on the plan you choose (Starter, Growth or Pro, described on What you get).

Small edits are included on every plan, without limit: changes to the wording, photos, hours, services, service area, contact details and reviews on the pages you already have. New pages or sections, a design beyond the looks we offer, and custom features aren't small edits; every plan includes a page for each service you offer and Growth and Pro a page for each town you serve, and otherwise we tell you the price of an addition before doing it.

AI receptionist (Pro): 300 conversations a month are included. Beyond that we may charge 20¢ per conversation, and we'll tell you before any such charge applies.

Previews

We build preview sites for businesses from public listing information, without being asked. A preview is labeled as a preview, hidden from search engines, never presented as the business's live website, and removed on the date shown on it (about six weeks after the postcard reaches you, and never more than 90 days after it was built), or sooner on request. Ask us to remove one at [email protected] and we will.

Billing

• There is no setup fee.
• Starter and Growth: you pay for your first month or year when you claim your site (or, if you ask to talk first, after a call), and your plan starts that day. Pro starts with a call, and you pay after it. Your site goes live within minutes of payment, at an address of ours until your own domain is set up.
• Monthly plans renew each month and yearly plans each year until canceled. Payments are processed by Stripe; we never see or store your full card number.
• Love it or it's free (30 days): if you're not happy with your website or our service within 30 days of your first payment, just tell us by text or email and we refund everything you've paid, on monthly and yearly plans alike. No forms and no questions; the domain stays yours.
• Cancel anytime from your account page at lookatyournewsite.com/account, or by text or email. Your account page is on our site, not yours, so you can always reach it, even if your own domain lapses. Cancellation takes effect at the end of the period you've paid for. After the first 30 days we don't refund the rest of a month, and a yearly plan is not refundable for the rest of its year.
• We may change prices with at least 30 days' notice; your current price applies until then.

Your domain and your content

A domain we register for you is registered in your name and is yours. The words, photos, logo and other material you give us remain yours, and you confirm you have the right to use them. If you cancel, you keep your domain: once you've paid for at least two months, we transfer it to a registrar account of your choosing free of charge. If you take the 30-day refund, or leave before two months are paid, and want to keep a domain we registered for you, we transfer it for what it cost us (usually $10 to $20), so that nobody can take a refund and a free domain. On request we'll send you the words, photos and logo you gave us. The site's design, templates and code are ours; you use them while your plan is active. Before your site goes live we confirm with you every claim it makes about your business (for example, licensing, insurance and hours); you're responsible for keeping those accurate and telling us when something changes.

Your site's phone number

On Growth and Pro, your site shows a local tracking number that forwards to the number you give us. On Starter, your site shows the number you give us, and calls aren't counted. Where there is a tracking number, we log each call's time, the caller's number, whether it was answered and how long it lasted, so your monthly report can count calls from the site. We never record conversations; a caller you miss can leave a voicemail, which is recorded. Your own number stays on your Google listing and in the site's structured data. If you leave, the tracking number is yours to keep: for $10 a month it stays with us and keeps forwarding to your phone (up to 300 minutes a month), or for a one-time $50 we give you what your phone company needs to port it and keep it live until the port completes. If you choose neither, it is released when your plan ends.

On Growth and Pro, a caller you don't answer may receive one text from the site's number inviting them to reply, and a customer you mark as done in your account (the "Yes, it's done" button on their request) receives one review request; both say who they're from and honor STOP. We never ask anyone for a review before you've told us the job is done, and never offer anything in return for one.

Text messages

If you check the box to get texts when you claim a site (or ask us to text you later), you agree that we may text the mobile number you give us about your site and account: setup, questions, billing, support, and the leads and reports your plan includes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Texts are not required to use the service, and opting out doesn't cancel your plan; we'll use email instead. Some of our replies are written by an AI assistant, which always says it's an AI.

Acceptable use

Don't ask us to publish anything unlawful, misleading, or that infringes someone else's rights. We may decline or remove content like that.

Availability and liability

We work to keep sites online and fast, but we can't promise uninterrupted service. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before it, and we're not liable for indirect losses such as lost profits.

Changes and law

If we change these terms, we'll update this page and tell active clients about material changes. These terms are governed by the laws of the State of Georgia.