Short answers for customers. Still stuck? Tap Help in your account and a person will follow up.
Getting started · Your website · Your domain · Calls and texts · Customers and reviews · Membership · Getting help
Within minutes your site is live at an address of ours, so nothing waits on the domain. Your own domain follows by itself, and we text you when your site is live on it.
Your account at lookatyournewsite.com/account has a Getting set up list on Home. It shows what's done, what's automatic and anything that needs you. On Growth, the one step is choosing your site's phone number on Business Phone.
Code not arriving? Check your spam folder, tap Send a new link, or use your other one (your mobile instead of your email, or the other way round).
It's live on your site the moment you save, and it works on your phone. Change as much as you like, as often as you like, on every plan. Use your own photos: tap the pencil on the photos and upload them.
Can't find how to change something, or want something your site doesn't do yet, like a new page? Tell us in Make It Better or Help. We want to hear it: if it's hard for you, it's hard for others too, and we do our best to fix it for everyone.
Your site started with words and photos written for your trade, so it was never empty. They're yours to keep or change.
The most useful change you can make is swapping the sample photos for photos of your own jobs, and checking that the services and towns are the ones you actually do. Customers trust real photos far more.
Open My Domain in your account. It shows the one change to make at the company you pay for your domain (GoDaddy, Namecheap and others), with that company's own steps and Copy buttons.
Before anything changes we copy your email settings, so your email keeps working, and your old page addresses forward to the new ones. We watch for the change and switch your site over the moment it lands, then text you.
Your site is live at our address while your domain is set up, and My Domain shows where it stands. A new domain is registered in your name and switched over by itself. The only thing we may need from you is the email below.
Domain companies email every new owner asking them to confirm their email address. Please click the link in that email: if nobody does, the domain company pauses the domain.
Your site shows a local number that rings straight through to your cell, so you answer calls the way you always have. Every call is counted, answered or not. Conversations are never recorded, though a caller you miss can leave a voicemail.
Every call you miss gets a text back within seconds, in your business's name. Change its wording, or switch it off, on Business Phone. Their reply is forwarded to your cell. Anyone who replies STOP gets no more texts from your number.
You always get the call first. When nobody picks up (or right away after hours, if you chose not to be rung), your receptionist answers on your site's number as your business, in the voice you chose on Business Phone. It finds out what the caller needs, takes their name, number and the problem, reads it back, and texts you the job. The caller gets a text confirming it if they said yes.
It only states what's on your site and what you answered under What your receptionist knows, so it never gives a price or a time you haven't set, and it says it's an automated assistant. Every call is listed on Customers with what was said, and emailed to you. Try it any time with Practice call on Business Phone.
Every request from your site's form is on Customers, and we text and email you each one the moment it arrives. On Growth, Customers also lists your calls and texts.
Finished a job? Tap Yes, it's done on that customer. On Growth, the next morning they get one text with a link straight to your Google review page. Each customer is asked once. Didn't happen means they're never asked.
It's all on Membership in your account: Change plan, Update card, Cancel my plan, and Order History with a receipt for every payment.
If you cancel, your site is paused: visitors still see your business name and phone number, nothing is deleted, and Turn my website back on brings it back. If you leave after your first two months, we transfer your domain to you free, and send back the words and photos you gave us if you'd like them.
We want to hear everything, especially in your first weeks: what's confusing, what's missing, and what you'd like your site to do.
Tap Help at the bottom of any page in your account. Pick Special request for something your site doesn't do yet, or just ask. A person reads every chat and follows up by email when something needs us. You can also email [email protected].
Ideas for your site, the editor or your account go in Make It Better. A person reads every one and answers there.
Thinking about joining? See questions contractors ask us.